A big "thanks!" to MissMasala, as well as Ashley (in this post), who let us know about an exciting new feature over at JCrew.com. Also, "thanks!" to MissMasala who shared the image below with us.
J.Crew is now offering real-time chat services with J.Crew Specialists! As customers browse the website, pop-up message appears asking if one wants to chat with a specialist. After clicking on it, a new chat window appears with a specialist waiting for you.Other retailers, like LE Canvas, offer this service. It is a convenient way to communicate with customer service without having to use the phone (especially if you are at work!) Personally, I love it. I think it is great that J.Crew is now offering this. :)
What are your thoughts on the new update? Do you like the chat feature? Have you already used it? If so, please share your thoughts! :)
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