
Pop-backs involve a bit of J.Crew-lette. Sometimes, an item we have been coveting for months but already sold-out in our desired size/color, will reappear in the Sale section like a beautiful beacon of hope. However, it is never a guarantee that the pop-back will be sent (so we get that dreaded email canceling our order), or that the pop-back item is in top-notch condition. This is because pop-backs often times, include returns. Although J.Crew's quality control is pretty good in general, a few items have slipped through the "system" making us wonder who allowed for it to even be shipped.
In the past few orders, I have found sweaters with holes in them and jackets with stains that were easily removed with soap & water. As of lately, I have been receiving items that are not the items I ordered. In once case, I ordered the Tiered Vintage Fleur Top (Item 19778, $138.00) in size 2 and received an entirely different top in size 0 (with the wrong tags too!) When I returned the top at my local brick & mortar store, I explained that the top had been mislabeled. However the SA didn't seem too interested— she just took the item and plopped in the back counter. I have a feeling someone else got that wrong top too. In all of the cases, J.Crew did offer me the ability to return the items (as "a one-time courtesy"). ;)
What are some of your pop-back reject stories? Did J.Crew help resolve the situation for you? If so, please share! :)
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