Tuesday, March 2, 2010

J.Crew's Alteration Offer to Customers

A big "thanks!" to From J.Crew: Best of the Best - Free Alterations!
The mailing sent to customers (both card members *and* non-card members) revealed free alterations for a limited time. The following note was included:
Best of the Best
We want your experience in our stores in 2010 to be the absolute best it can be. I'm pleased to include a look at our special services available exclusively for you as one of our best customers. We look forward to seeing you in the year ahead, and if there is anything we can do for you in the meantime, please let us know.

Best wishes,
Tracy Garner
24-7@jcrew.com
As he fine print of this offer reveals the following:
*Free standard alterations can be applied to full-price items only. Offer valid from March 1st, 2010 through March 31st, 2010. Bring in this card to receive this complimentary service.
**Courier service available in New York City only. In other locations, UPS overnight service will be provided. A few location restrictions may apply.
How cool is having J.Crew "courier service"? Loves it! As for the marketing piece, it is nice to see J.Crew send rewards (big & small) to customers. :)

What are your thoughts on the mailing? Do you think this is a good incentive for J.Crew to offer customers? Was it a smart move to send this to existing card members (who already benefit from this service all year round)?

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